Swivl is on a mission to scale coaching through technology. We’ve reinterpreted coaching within the context of education. This new framework provides a pathway for students, teachers, and administrators to use tech solutions that empower them to personalize their growth and development. Over 50,000 schools use our award-winning tools. We actively support live conversation spaces with skilled.space, voice-based learning and connecting with Synth, and empower students and teachers to reach their full potential through Swivl Teams video. Come help us transform education as a Customer Success Associate!

Swivl is looking for a champion for our education customers. The Customer Success Associate (CSA) is excited about edtech and being a part of the Swivl mission. We are looking for a proactive people-person who enjoys working with many different educators around the country to reach their goals. They are flexible and enthusiastic about jumping in and solving a variety of problems. You will partner closely with the Professional Development and Support teams to help customers and drive product adoption, ultimately resulting in expansion and renewal.

We are a distributed team with offices in California and Kiev, Ukraine. The position can be remote but must be within the United States.

What you’ll do:

  • Drive product adoption and promote renewal and expansion of our product set
  • Become a product expert and evangelist for Swivl in K-12 and Higher Education
  • Work with high volume growing accounts
  • Create goals-aligned implementation plans
  • Use metrics to understand progress to goals, and addresses the gaps
  • Be responsible for the outcomes for all customers in their assigned territory
  • Liaise with our sales, support, and product teams to ensure longevity and success of our customers.

You have/are:

  • 0-2 years experience in technology-related, customer success, or customer support roles.
  • Experience working in education - K12 or Higher Ed preferred.
  • Startup mentality and grit, evidenced by a strong work ethic, a drive to succeed and an ability to navigate ambiguity in a fast-paced, high-growth environment.
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Organized with strong multitasking skills.
  • Enjoys talking to customers, troubleshooting, and helping others achieve their goals.